Return policy

Please find information regarding our returns and refunds policy below.

You may return items bought online to any open Bonmarché store within 28 days of receipt. Any returned items must be in their original condition with all tags attached and accompanied by the delivery note or order confirmation email as proof of purchase. Without proof of purchase, an exchange will be offered at the current or last known selling price. Your statutory rights are not affected.

For safety and hygiene reasons we will not refund lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.

Unfortunately you cannot receive a refund on gift cards & e-gift vouchers.

Orders placed via Paypal can only be returned directly to our warehouse.

Certain non-Bonmarché brands cannot be returned to store. Kindly review the product description online for more details.

If you have paid postage on your order this will not be refunded unless the item was faulty or you have provided the necessary written notice of contract cancellation within 14 days from the date the order was placed.